Return, Refund & Exchange Policy

Last Updated: June 2026

Thank you for shopping with Frystal.in.

We strive to provide high-quality artificial jewellery and ensure customer satisfaction. This Return, Refund & Exchange Policy explains how returns, replacements, exchanges, and refunds are handled for purchases made through Frystal.in.

1. Eligibility for Returns and Replacements

We accept return or replacement requests only under the following circumstances:

You received a damaged product.
You received a defective product.
You received an incorrect product different from your order.

To be Eligible

You must notify us within 48 hours (2 days) of receiving the product.
The item must be unused, unworn, and in its original condition and packaging.
Proof of purchase, such as an order confirmation or invoice, must be provided.
Clear photographs or videos showing the issue may be required for verification.

Important

Returns or exchanges will not be accepted for:

Change of mind
Personal preference or dislike
Ordering the wrong item
Minor variations in color, design, or appearance caused by photography, screen settings, or lighting conditions

2. Non-Returnable Items

For hygiene, safety, and quality-control reasons, the following products are non-returnable and non-refundable unless they arrive damaged or incorrect:

Earrings
Nose Pins
Personalized or Customized Jewellery
Gift Cards (if applicable)
Clearance Sale Items
Discounted or Promotional Products

3. Return Process

If your order qualifies for a return or replacement:

Step 1

Email: support@frystal.in

Step 2

Provide:

Order Number
Customer Name
Clear photographs/videos of the product
Description of the issue

Step 3

Our support team will review your request and respond within a reasonable timeframe.

Step 4

If approved, return instructions will be provided.

Unless the return is due to our error (wrong item, damaged item, or defective item), return shipping costs shall be borne by the customer.

4. Refund Policy

After the returned item is received and inspected, we will notify you regarding approval or rejection of your refund request.

If Approved

Refunds are generally processed within 7–10 business days.
Refunds will be credited to the original payment method used during purchase.
Processing times may vary depending on your bank or payment provider.

Non-Refundable Charges

The following are generally non-refundable:

Shipping charges
Cash-on-Delivery charges (if applicable)
Additional service fees

5. Replacement and Exchange Policy

If a replacement request is approved:

We will replace the product with the same item, subject to stock availability.
If the same item is unavailable, we may offer a similar product of equal value.
If replacement is not possible, a refund may be issued at our discretion.

6. Order Cancellation Policy

Before Shipment

Orders may be cancelled before dispatch by contacting our support team.

After Shipment

Once an order has been dispatched, cancellation requests cannot be accepted.

Refund for Cancelled Orders

Approved cancellation refunds are generally processed within 5–7 business days to the original payment method.

7. Damaged, Lost, or Delayed Shipments

We work with trusted courier partners to deliver your orders.

While Frystal is not responsible for delays, loss, or damage caused by courier services after dispatch, we will make reasonable efforts to assist customers in coordinating with the shipping carrier and resolving delivery-related concerns.

8. Right to Refuse Returns

Frystal reserves the right to reject return, refund, replacement, or exchange requests if:

The product shows signs of use or damage caused after delivery.
The request is made beyond the eligible reporting period.
Required proof of purchase or evidence is not provided.
The claim is found to be fraudulent or misleading.

9. Contact Us

For any return, refund, replacement, exchange, or cancellation request, please contact:

Frystal

Registered Office:

Gaur City Mall, C1-B-GH-01, Greater Noida West, Gaur City 1, Sector 4, Greater Noida, Ghaziabad, Uttar Pradesh – 201318, India