Terms and Conditions

Last Updated: June 2026

Welcome to Frystal.in ("Website"). Frystal is owned and operated by Sakshi under the brand name Frystal, having its registered office at:

Frystal

Gaur City Mall, C1-B-GH-01, Greater Noida West, Gaur City 1, Sector 4, Greater Noida, Ghaziabad, Uttar Pradesh – 201318, India

By accessing or using Frystal.in, you agree to be bound by these Terms and Conditions ("Terms"). Please read them carefully before using the Website. If you do not agree with these Terms, please refrain from using the Website.

1. General Information

Frystal.in is an online e-commerce platform engaged in the sale of artificial jewellery, fashion jewellery, and related accessories across India.

We reserve the right to modify, update, or replace these Terms at any time without prior notice. Your continued use of the Website following any changes constitutes acceptance of the revised Terms.

2. Eligibility

By using this Website, you represent and warrant that:

You are at least 18 years of age; or
You are accessing the Website under the supervision of a parent, guardian, or legal representative who agrees to be bound by these Terms.

3. Products and Pricing

All products sold on Frystal.in are artificial or fashion jewellery unless explicitly stated otherwise.
Product images are for illustrative purposes only. Actual colors, sizes, and appearances may vary slightly due to photography, screen settings, or manufacturing variations.
All prices displayed on the Website are in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated.
We reserve the right to modify product descriptions, pricing, promotions, and availability without prior notice.

4. Orders and Payments

Orders may be placed through our secure online checkout process.
We accept payments through approved payment gateways, including UPI, Credit Cards, Debit Cards, Net Banking, Wallets, and other payment methods displayed during checkout.
Upon successful placement of an order, you will receive an order confirmation via email, SMS, or WhatsApp, where applicable.
We reserve the right to refuse, cancel, or limit any order at our sole discretion, including but not limited to cases involving:
Product unavailability;
Pricing errors;
Payment authorization failures;
Suspected fraudulent transactions.

5. Shipping and Delivery

We currently deliver across India through third-party courier and logistics partners.
Estimated delivery timelines are generally between 5–10 business days, depending on the destination and serviceability.
Shipping charges, if applicable, will be displayed during checkout.
Delivery timelines are estimates only and may vary due to factors beyond our control.
Frystal shall not be liable for delays caused by courier services, weather conditions, natural disasters, government actions, strikes, or other unforeseen circumstances.

6. Returns, Refunds, and Exchanges

Customers must inspect products upon delivery.
Any damaged, defective, or incorrect item must be reported within 48 hours of delivery.
Refunds or replacements shall be provided only after verification and approval by our support team.
For hygiene, safety, and quality-control reasons, used, worn, altered, or damaged jewellery cannot be returned or exchanged.
Approved refunds will generally be processed within 7–10 business days through the original payment method.

For detailed information, please refer to our separate Refund and Return Policy.

7. Intellectual Property Rights

All content available on Frystal.in, including but not limited to:

Product photographs
Graphics
Logos
Brand names
Website design
Text content
Videos and marketing materials

is owned by or licensed to Frystal and is protected under applicable intellectual property and copyright laws.

No content may be copied, reproduced, distributed, modified, published, or exploited without prior written consent.

8. User Conduct

By using this Website, you agree not to:

Use the Website for unlawful, fraudulent, or unauthorized purposes;
Upload or transmit malicious software, viruses, or harmful code;
Interfere with Website operations or security systems;
Violate intellectual property, privacy, or other legal rights of any person or entity;
Submit false or misleading information.

9. Limitation of Liability

To the fullest extent permitted by law, Frystal, its owners, employees, affiliates, and partners shall not be liable for any direct, indirect, incidental, special, punitive, or consequential damages arising from:

Use or inability to use the Website;
Product misuse;
Service interruptions;
Technical errors;
Unauthorized access to user information.

Our total liability, if any, shall not exceed the amount paid by the customer for the relevant order.

10. Indemnification

You agree to indemnify, defend, and hold harmless Frystal, its owners, employees, and affiliates from any claims, liabilities, damages, losses, costs, or expenses arising from:

Your violation of these Terms;
Your misuse of the Website;
Your infringement of any third-party rights.

11. Privacy

Your use of the Website is also governed by our Privacy Policy. By using Frystal.in, you consent to the collection, storage, and use of information in accordance with our Privacy Policy.

12. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or relating to these Terms, the Website, or transactions conducted through Frystal.in shall be subject to the exclusive jurisdiction of the competent courts located in Gautam Buddha Nagar, Uttar Pradesh, India.

13. Contact Information

For any questions, concerns, or legal notices regarding these Terms and Conditions, please contact: